|
FREQUENTLY ASKED QUESTIONS
Q: How much does the ATM
machine cost me?
A: Nothing.
Q: Who's money goes into the
machine to start?
A: We fill the machine with our own
cash.
Q: Who refills the machine?
A: We do. We provide all refill
cash and servicing.
Q: How do I make money?
A: You make money two ways.
Most importantly, from profits on increased sales in your store
and, secondly, from a portion of the surcharge fee.
Q: What about profits on
increased sales?
A: Typically, an ATM patron will spend 25-50%
(or more) of his withdrawal at the merchant's store.
The exact amount of increased profits will depend on the traffic
through your store, and the number of customers that utilize the ATM
service (see the "atm economics" page for examples and
estimate your potential earnings).
Q: How much will I make from
fees?
A: Our basic plan pays you $1.00 for each surchargable
transaction conducted, after the first 100 each month.
(example: 400 transactions during month = $300 paid to
you...based on an ATM fee of $2.50 per transaction.)
Q: What if the machine has a problem?
A: We respond to service calls
within 24 hours. (often < 1 hour)
Q: What if the machine runs
out of cash?
A: We monitor each machine daily for cash levels. Your machine should not run out of cash.
But, should that occur, simply place a service call to us.
NOTE: We
program our machines to call us if any problems occur (currency jam,
machine problem, out of cash), so we should be aware of the problem
before you call us.
Q: What if the machine
doesn't give the right amount of cash?
A: This very rarely happens, but it is
possible. If a situation like this occurs, the customer should call the
"For Service Number" on the machine and make a report.
You should also get the customer's name and phone number. The
machine maintains an internal record of exactly what occurred and
how much cash was paid out, so
resolution of these situations is usually quick and without problem.
Q: Should I give the
customer any cash?
A: No. It's not your problem, it is ours. We will reimburse the customer within 24 hours after
the report is processed, if that's the recourse to be taken.
Our goal is to make sure the customer is well cared for and totally
satisfied. That's our commitment to you.
Q: What if the machine gives
out too much cash?
A: Well, IF you ever hear about
that one, please take the cash and report it to us and we'll pick it
up.....but, we've never had one of those reported to us...yet.
Q: So, you're telling me
that I can get a machine for FREE...and you will handle
everything...including using your own money to fill it...and all I
have to do is provide space and a connection to my phone line.
And, that I will GET money in two different ways...at NO cost
to me?
A: Yes.
Q: How do I sign up?
How long does it take to get a machine installed?
A: Simply call or email us (see Contact page).
Usually we have machines in stock ready for placement.
Q: Are you going to try to
rope me into some long-term contract?
A: No.
The standard
contract for most ATM companies is
5 YEARS (that's a
long time). We are different, we believe in a "win-win"
situation.
Our product needs to serve YOU. If the machine is not
serving YOU, then we will be happy to remove it and place it
elsewhere.
We will need a simple "location agreement" to identify the location for the processing company.
Q: Are there other services that ATMs
provide?
A: Yes...and no. Non-bank ATMs do
not provide other services now, but will soon. We feel the
main additional service will be "pay-as-you-go cell phone renewal".
For this reason, Gulf Coast ATM has chosen TRANAX ATM machines.
TRANAX is the leader in the remote ATM industry, and will be first
to provide these additional services to you and your customers.
Gulf Coast ATM: We are not the biggest ATM
company, and we may not be able to boast 1000's of installations,
but we CAN do one thing:
We CAN benefit YOU.
We WILL work WITH you.
We are offering YOU an OPPORTUNITY, at no cost to you.
Let us SHOW you what we can do.
Call or email us today. See the "Contact Us" page,
or call 985-882-7705.
Gulf Coast ATM = BENEFIT$.....at
no cost to you.
|